FastCall 411, Localized Commerce and Great Consumer and Vendor Facing Features
For the last couple of years I’ve harped on the need for localized ads as a key component to any mobile search product. Localization has the potential to become a significant disruptive force in search, driving a hard wedge between those companies that skim cream off the market, and search providers who grow their businesseds from local rootstock.
One of several companies at Demofall07 that made me sit up and take notice was Fastcall411, a Los Angeles area startup that’s focusing on local search by focusing on local businesses with high availability responsiveness quotients and the consumer facing experience.
What I liked about FastCall411 most is its consumer experience. The search engine is fast enough to deliver a solid experience over a cell phone connection to the web. But that’s not even half of what sets this company apart when it comes to the consumer experience. Once a consumer locks on a local vendor, the query turns into a VOIP phone call connecting the caller to a local vendor via FastCall’s server. The vendor is committed to providing a phone number that’s available and this startup gives consumers the ability to connect to more than one number to local vendors ( important when dealing with tradesmen who list their cell phones in addition to office numbers).
What made this Demo really hit home was that immediately prior to its Demo I was also in phone mail hell, trying frantically to find an electrician in Escondido who could restore electrical power to my mountaintop redoubt. Damn the carpenters who cut a line into my home office!
Fastcall411 isn’t electronic Yellowpages for the web. It’s a service that actively partners with local merchants, ranking them by their availability to respond to consumers. And there is no charge to the consumer for the service.
But it gets better, much better. Fastcall serves local businesses, a segment that Google currently overlooks unless they happen to be the local component of a national brand.
Moreover, FastCall provides an actionable service with a straight path to a transaction.
I believe it can compete against Goog411 because FastCall is a bottom-up proposition whereas Google is a top down service that overlooks whether or not a vendor can actually service the needs of a caller. Focus on the consumer and you win.
It’s services like FastCall that most likely will provide a seasoned crop of future ad and service sales reps for Google, Microsoft and Yahoo when they realize that localized Internet ads have the potential to be a mother lode.
BatchBlue—Great CRM for Small Businesses
BatchBlue is another company that seized my attention at Demofall07. What I like about Batchblue is simple: it’s an easy to use service with several modules that help small businesses manage tasks, contacts and sales information. BatchBlue is aimed at what I think is the most exciting part of the emerging market for web-based applications, Small businesses and sole proprietorships that have been slow to adopt technologies but which have viable positions in their markets and communities.
In contemporary terms such entities are called “microbusinesses.” However despite their diminutive title, it’s a huge category (20 million nationwide) and an underserved market. And, while Intuit tries to serve this market with product like QuickBooks there have been few attempts to offer this wide market CRM, sales and task tracking software.
The contact system used b y microbusinesses is often nothing more complicated than a vinyl covered business card case. Post It notes are often used to track track to-do or follow-up items.
BatchBlue surpasses my personal customer test on virtually all levels. . It’s inexpensive—sole proprietorships get to use allthree of its modules free of charge and the service is web-based, which means it can be accessed anywhere there’s a web connection andit provides a free gigabyte of storage for such businesses (which I believe will be adequate for most users).
I really like this company’s blue ribbon management team, which comes from Amazon and it’s tight focus on the small business market. BatchBlue’s managers report that future iterations of its modules will focus on integrating information from Microsoft Outlook or other contact management software programs.
Right out of the gate, when I saw BatchBlue I thought of this company’s potential as a partner for other companies trying to hit the microbusiness segment. BatchBlue could be a company to watch in the next 12 months.
DimDim Disrupts and Sets new Standards for Web Conferencing
It’s hard not to take a shine to companies that launch obvious disruptive technologies or services. I think they also make the best type of companies for Demo events. DimDim, a free web-based conferencing service makes it to the top of my list in this category at Demofall07.
My “Holy Cow” moment came About 75 seconds into the DimDim’s Demo when I realized that this company could not only steal WebEx’s business but that it had a great business model that could tap into the huge marketing and promotional budgets of office supplies stores and technology suppliers. DimDim’s Demo was one of the best I’ve ever seen.
What really rocked my boat was this product’s capabilities and standard features, which makes it as easy for workgroups made up of people who work in dissimilar locations to share documents, files, computers and electronic whiteboards as easily as large corporations do using expensive or proprietary conferencing system.
I’ve always looked at companies and technologies launched at Demo and thought “Wow, this could also be used to…”
And the fisrt thing that came to my mind was the use of DimDim in the profitable continuing education segment (which I believe desperately needs technologies that keeps audiences engaged and in their seats). Secondarily, it was easy to imagine DimDim being used to launch new products or services to controlled audiences.
DimDim appears to be easily scalable and is being offered in enterprise, Open Source and other iterations. This technology is so disruptive that electronic conferencing will be divided into two categories: “before” and “after” DimDim.While t his copmany isn't the only free web-based conferencing application (Yugma is one of its competitors, its sufficiently different to set a new standard and dsisrupt the category).
Don’t just take my word for it, go to www.DimDim.com and watch the online Demo.
As usual, there were many other products at Demofall07 I really loved—Jim Forbes, still thinking about what I saw almost one week later on 10/03/2007.
(Mandatory disclosure: I am a retired producer of Demo events and writer/editor of the printed and electronic versions of DemoLetter and DemoMobile Letter. I have no current affiliation with Demo other than a parent’s pride in its accomplishments. That’s my story and I’m sticking to it!--jmf).